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7 Benefits of Outsourcing Your Business’s IT Support

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Outsourcing specific tasks is an excellent way to drive the business forward without increasing overhead costs and handling the nuances of employee management.

Outsourcing IT services and support should be a top priority when looking for opportunities to streamline your company. Here are seven benefits of outsourcing IT services to drive the decision-making process. 

Better Access to Skilled IT Specialists

One of the limitations of hiring an in-house IT specialist is the geographical range from which you can pull talent. It’s difficult to attract top talent from other countries, as they’ll likely find a suitable position close to home. If you do find someone, you’ll either have to rethink your business model to hire a remote employee or incur relocation costs.

Outsourcing your services allows you to cast a wider net and draw from a larger talent pool. Also, when working with an established consultant or firm, you’ll be billed via invoice rather than dealing with additional payroll complexities.

Diverse Experience and Knowledge

When hiring an in-house IT support person, your service options are limited to the individual’s experience. To access a broader knowledge base, you would need to invest in additional training or hire additional staff.

When you outsource to an IT support service, you have access to a diverse experience and knowledge base by engaging the services of a team. According to EIRE Systems in Tokyo, working with an outsourced IT team allows you access to basic support, security services, and even project management and custom solutions based on your needs. As a business owner, you benefit from centralized, streamlined support from a company you trust.

Potential for Cost Savings

Hiring employees costs a significant amount of time and resources. The costs incurred during the recruitment process, the added perks and benefits, and the potential for turnover can all add up for a small- to medium-sized enterprise.

While outsourcing IT services will have costs associated, the cost savings of not managing the recruitment and retention process are worth the investment. Furthermore, you can adjust your services and spending based on your budget. Accessing a team with a diverse knowledge base will also be more affordable than hiring multiple consultants or employees who charge a premium for their experience.

Simplified Scaling

Over time, your IT support needs could fluctuate. If your company is undergoing a digital transformation, you may require additional support and services for a couple of months or years before scaling back to your original structure.

Outsourcing your IT services makes it simpler to scale your team to meet your current needs. If you have an existing relationship with an IT support team, you won’t need to navigate the hiring or vetting process to adjust your IT support levels. Instead, you can work with your vendor to adjust your service levels as required. 

If your current vendor doesn’t have the support options you need to scale, they will often bring someone else aboard or recommend a trusted alternative.

In Tune to Best Practices

Technology and cybersecurity needs are ever-evolving. When you hire an in-house IT support team, the onus on continued education will either be on them or your business. While offering continued education opportunities and financing additional courses is a great business incentive, it’s not always feasible.

When you outsource your IT services, you can rest assured that the company you work with will be up-to-date on industry best practices — their bottom line depends on it. Whether it’s changes to compliance and regulatory requirements or understanding the latest technology, working with an outsourced IT provider ensures you’re always ahead of the curve. 

Better Availability and Commitment 

Another limitation when hiring an in-house team is availability and commitment. If your business works with clients in different parts of the world, you may need someone who works outside your time zone. With an in-house team, you’ll either have set office hours or have to pay extra for overtime.

Another concern is commitment. At any time, an employee might decide to leave and explore new opportunities. With an outsourced team, you don’t run the risk of turnover or navigating the hiring process every few years.

In essence, an outsourced IT team will offer better hours and availability and won’t quit to move to the competitor.

The benefits of outsourcing IT support services far outweigh the cons. Consider these seven reasons for outsourcing, so you can meet your IT support needs and keep your business moving forward.

 

CEO of Penske Media Group. Experienced Content Editor with a demonstrated history of working in the newspaper industry. Spoken on stages around the globe - NYU, US Embassy, P&G Toronto, and much more.

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