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Dr. Randall Gibb on the Relationship Between Doctors and Patients

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Dr. Randall Gibb

With over 20 years of experience in the medical profession, Dr. Randall Gibb is a Gynecologic Oncologist and healthcare administrator that has built an illustrious and successful career. Through his leadership and strategic planning, he has saved thousands of lives.

Dr. Randall Gibb graduated from the University of Illinois with a degree in Biology and Pre-Med. He then attended the Loyola University Stritch School of Medicine. He completed his internship and residency in Obstetrics and Gynecology at St Louis University. He moved on to the University of Louisville, where he specialized in Gynecologic Oncology and joined the faculty for two years. In 2000, he worked as a teacher and professor at Washington University’s School of Medicine.

While at Washington University, Randall Gibb developed many new initiatives. He established and initiated a business model whereby he was able to open up and manage satellite clinics in St Louis. Clinic locations were strategically placed so that patients would not have to travel to the main campus in the inner city for treatment. These specialty clinics allowed physicians to perform routine surgery and administer chemotherapy. They enabled better connections and partnerships with physicians, hospitals, and insurance providers by offering those services in their local community.

In 2006, Dr. Randall Gibb and his family relocated to Montana. Dr. Gibb joined the Billings Clinic. He became the first and only Gynecological Oncologist within a five-state radius, serving patients in Montana, Wyoming, the Western Dakotas’, and Eastern Idaho. He provided specialty care services that had not been present in the state. Before leaving the Billings Clinic in 2019, Dr. Gibb expanded the organization, adding three physicians and four additional locations as Gynecologic Oncology clinics. From 2016 to 2019, Dr. Randall Gibb served as Billings Clinic’s CEO and simultaneously earned his masters of healthcare administration from the University of Southern California Sol Price School of Public Policy.

What would you tell others looking to get into your industry?

 It takes a special kind of person to become a doctor, in my opinion. I would say to make sure you are pursuing this career path for the right reasons. If you’re only doing it to make the most amount of money, that’s not a good enough reason. You need to be an empathetic person that truly hopes to make a difference in the medical profession. And in times of distress and trouble, patients need doctors that they can trust, doctors that they feel truly care about them. When patients trust their doctors and the plans and treatments they prescribe, it can save lives. If patients feel that their doctor is just there to make a buck, it doesn’t invoke a high amount of trust or compassion. They are then less likely to go along with their doctor’s plan, which can indeed be disastrous.

What keeps you motivated?

 Without a doubt, it is being able to help patients. Through my work, I am truly able to save lives. That’s what keeps me motivated every day. Patients and their doctors share a special relationship, and that’s something that not a lot of people understand. Patients not only share their biggest fears but their biggest hopes. They need to know that they have a medical team that is fighting with them every step of the way. I am happy to be able to be a part of that team for so many.

How do you maintain a work-life balance?

 A work-life balance is a very difficult thing for any doctor to achieve. The days are very long, and in some way, you’re always on the clock. You never know when you’ll get a vital email or phone call. I just try to do my best to make time for my activities that are my form of stress relief, like hiking, skiing, or doing yard work. Sometimes the best thing is to plan those activities ahead of time, so you have something to look forward to.

What is your biggest accomplishment?

 Being able to save lives is something I am very proud of. With my medical training, I have saved thousands of lives throughout my career, and that isn’t lost on me. I would also say opening the largest and only Gynecologic Oncology organization in the state of Montana, Wyoming, and a five-state area is something that I’m very proud of.

 What is the biggest lesson you have learned managing your business/team?

 Really the biggest thing I have learned is not to be a micromanager. I have put trust in my team, and that has paid off in a big way. You need to let your team share their ideas, and if you think it’s a good idea, you should implement it instead of stifling it. You don’t always have all the answers. The best thing to do is to put faith in your team.

What traits do you possess that make you a successful leader?

 I set goals for both myself and my team to achieve. I’m also very organized, and I make a list each day of what needs to get done. Also, because I don’t believe in micromanaging, my team and I work together collectively to achieve our goals. I think effective leadership is about fostering an environment where your team is comfortable working together to achieve goals.

 What has been the hardest obstacle you’ve overcome?

 At the beginning of my career, it was very difficult for me to lose some patients. I think it’s a problem that every doctor has. You can’t save everyone, regardless of how hard you try. The only thing you can do is be happy about all the patients that you are able to save.

How do you want to be remembered?

 I’d like to be remembered as an accomplished Gynecologic Oncologist that always did what was best for his patients. I also want to be remembered as someone that made great contributions to the field. The clinic I opened has helped thousands of women, and it continues to help them every day. It acts as a good model for other organizations, and I hope that it expands even further.

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