Whether you own a salon or a spa, it can be challenging to have a successful business in the industry due to many reasons. One, there’s a lot of competition to fight against in the beauty industry with salons and spas popping up left and right.
Two, you have to manage people always. Whether you’re managing suppliers, your staff, or your clients, you must be skilled in the art of socialization to make sure that you don’t fail in people management.
With that said, you will need all the help you can get to be able to push your business towards success. On that note, here are eight management tips that can help you make a success story out of your very own salon or spa business.
Do acts of kindness to your employees
If your spa and salon is the ship, then you are the captain, and your employees are your crew members. You won’t be able to manage such a large ship without the help and aid of your crew members. Always keep that in mind.
With that said, it is always a good sign of leadership when an employer or business owner is always willing to give a kind hand to their employees. It can be as simple as providing them unprompted encouragement during heavy workload.
A simple act of kindness once in a while can go a long way into motivating your employees. When you have motivated employees, you end up making your business successful in an indirect way.
Do not treat your employees like a “gofer”
One common mistake that a lot of employers do with their employees is that they assume that every one of their employees can serve as their gofer. Some employers ask their employees to do work outside of their job descriptions.
For example, you are asking them to pick up their kids for them or buy their groceries. Requesting a favor is different from letting them run an errand for you. When you ask them to do these errands, you are disrespecting your employees.
Treat them like the professionals that they are and don’t ask them to do personal tasks for you just because they’re your employees.
Never assign blame
During times of crisis, it can be hectic, frustrating, and confusing for everyone. When this is the case, the one who should be most calm and collected should be the employer. They must be the one to keep a cool head.
With that said, during a problem or a crisis, don’t blame people and don’t encourage it amongst your staff either. Instead, redirect that energy into actually solving the issue at hand.
Encourage the employee involved to find and execute the solutions to the problem as much as you can. When you are active in problem-solving instead of just blaming on someone, you are productive and are a better leader.
Provide them with the right tools
When you want your business to be successful, you shouldn’t try and take shortcuts. Success is all about hard work, not shortcuts. Thus, it is important that you spare no expense when investing in the right tools.
Investing and providing your staff with the right tools is especially important for a spa and salon business. Given the fact that new devices and techniques are constantly developed, it is vital to your development that you keep up.
When you provide the right tools, you set your business and your staff up for success. You create excellent quality service, and your business will have satisfied customers.
Be open to suggestions and feedback
Another essential management skill that all business owners should have is open-mindedness. When you are receiving feedback, this quality is key to not letting your ego get in the way of developing your business for the better.
A lot of people are only open to feedback if it favors them, but you won’t be able to grow when you do this. Thus, being open to others’ suggestions on how to operate the business better and feedback from customers is how you improve.
Open-mindedness is a lost skill, but it pays off big time to those who have it. Listen to your employees and your customers to know more about how your business is doing so that you know how to be better.
Involve employees in decision-making
Speaking of being open-minded, it can be difficult for plenty of business owners to let go of their control and let others in the decision-making process.
However, when you shoulder every single business decision by yourself, you will be losing precious time that you could be using towards other pursuits. Hence, it may be essential that you learn the value of delegation.
When you allow employees to make business decisions, you create a sense of independence, initiative, and trust in them. They will have higher job satisfaction and produce better work quality overall.
Be generous with praise
When employees do a good job, they should be rewarded to empower them to continue to be great employees. Failing to do so can lose employee satisfaction and motivation, which affects their work.
Given the fact that most if not all of your staff in your spa or salon interact regularly with your customers, it can be bad if they feel that your employee isn’t happy with their job. Generosity with praise is a great motivation booster that prevents this problem.
Give them feedback as much as possible and as soon as they do a good job. This way, they feel an immediate sense of satisfaction with their work.
Lead by example
Lastly, one management tip that you should keep in mind that plays into the success of your business is how you act. You are the role model and the shining example that employees look up to.
Given that fact, it is crucial that you lead them by example. Showing everyone your professionalism and etiquette gives them an example to follow.
If you go above and beyond in your work, then they will be inspired to do so as well. With that said, always be conscious of how you act and your employees will mirror you too.
With these management tips, you will better maintain the relationships between you and your employees. Because employees are responsible for a lot of the day-to-day tasks in your business, knowing the right ways to manage them will make them better workers.
Whether you use a salon POS or you do it face-to-face to manage your employees, remember always to be kind. It will be fruitful not only in your relationships but also in business.
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