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What to do if my brother printer keeps going offline?



Brother is a well-known brand of printers that are popular for their reliability and ease of use. However, one of the most common issues that users face with Brother printers is that they go offline, especially when using them wirelessly. This can be frustrating, as it prevents you from printing important documents and files. In this blog, we’ll go over the reasons why a Brother wireless printer may go offline, the steps to troubleshoot the issue, and tips to prevent it from happening in the future.

Reasons for a Brother Wireless Printer to Go Offline

There can be several reasons why a Brother wireless printer goes offline. Here are a few common causes:

Connectivity Issues: If your printer loses its wireless connection to the network, it may go offline. This can happen due to a weak or unstable wireless signal, interference from other devices, or incorrect network settings.

Driver Issues: If the printer driver on your computer is outdated or corrupted, it may cause the printer to go offline.

Printer Settings: If the printer settings are not configured correctly, it may cause the printer to go offline. For example, if the printer is set to “Sleep” mode, it may not respond to print requests.

Paper Jams: If the printer has a paper jam or any other hardware issue, it may cause the printer to go offline.

Steps to Troubleshoot a Brother Wireless Printer Offline Issue

If your Brother wireless printer goes offline, you can follow these troubleshooting steps to resolve the issue:

Step 1: Check the Printer’s Status

The first step is to check the printer’s status on your computer. To do this, go to the “Devices and Printers” section in the Control Panel and check if the printer is listed as “Offline.”

Step 2: Restart the Printer and Computer

Sometimes, a simple restart can resolve the issue.

Step 3: Check the Wireless Connection

If the printer is still offline, check the wireless connection. You can do this by checking the printer’s network settings.

Step 4: Update the Printer Driver

If the printer driver is outdated or corrupted, it may cause the printer to go offline. To update the driver, go to the Brother website, download the latest driver for your printer, and install it on your computer.

Step 5: Check the Printer Settings

Check the printer settings to make sure they are configured correctly. Make sure that the printer is not set to “Sleep” mode, and that the “Use Printer Offline” option is unchecked.

Step 6: Clear Paper Jams and Hardware Issues

If the printer has a paper jam or any other hardware issue, it may cause the printer to go offline. Check the printer for any hardware issues, and clear any paper jams if necessary.

Tips to Prevent a Brother Wireless Printer from Going Offline

Here are a few tips to prevent your Brother wireless printer from going offline:

Keep the Printer and Router in Close Proximity: Make sure that the printer and the wireless router are in close proximity to each other to ensure a stable wireless connection.

Update the Printer Firmware: Regularly update the printer firmware to ensure that it is running the latest software and features.

Use Quality Paper: Use quality paper that is compatible with your printer to avoid paper jams and other issues.

Schedule Maintenance: Schedule regular maintenance for your printer, including cleaning the printhead and replacing ink cartridges, to prevent any hardware issues.


A Brother wireless printer going offline can be a frustrating experience for users, but it is a common issue that can be resolved with the right troubleshooting steps. By following the steps outlined above, users can easily bring their Brother wireless printer back online and resume their printing tasks. Additionally, by taking preventative measures such as updating the printer firmware, using quality paper, and scheduling regular maintenance, users can avoid future offline issues and ensure their printer continues to operate smoothly. If you continue to experience offline issues, contact Brother customer support for additional assistance or consider reaching out to a professional printer repair service for help. With the right care and attention, your Brother wireless printer can continue to provide you with reliable, high-quality printing for years to come.


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