If your company has not yet adopted a Business Automation strategy. It’s time you might as well do it. According to research, automation and AI collectively will give the global economy a boost of nearly $16 trillion by 2030. 20% of companies are already looking to integrate AI throughout their enterprise, as well as planning to automate their processes.
Here let’s take a look at some automation trends that will dominate 2019:
Automating customer engagement processes
Repeatedly answering customer queries is one of the most time-consuming tasks. The manual processes always take time. Most of the time, customers actually expect companies to respond within a minute. And if not, you just lost a lead, someone, who could have converted into full-time customers otherwise. Now, this is where automation comes in. Automation seems to be bridging the communication gap.
Through automating, processes companies can opt for immediate response. This shows that you value your customers and care about them and their experiences. It’s important that companies should automate their customer engagement processes including their customer support and emails. Whenever a customer signs up, or submit feedback or query. They get an email instantly, telling them their message has been received. This makes customers feel confident and assisted.
Undoubtedly, it’s an era of chatbots, one of the most important and visible tools for industries. They are intelligent enough to mimic human interaction and can display human-like characteristics. Chatbots are creating better user experiences, helping drive value to businesses. Bots are designed in the way to identify customer problems and collect information for humans to quickly fix those issues.
Boosting productivity using Automated Softwares
Nowadays, companies are automating their time to boost the company’s overall productivity levels. For this purpose alone, many companies are shifting from manual time tracking practices to automated through intelligent software for productivity tracking. Such staff time monitoring software is developed using the applications of Artificial intelligence and machine learning that are immaculately intelligent.
This software is extremely secure developed under data protection laws. The corporate world is making use of time tracking software to manage and automate their projects. Also, eliminating the very concept of micromanagement, that tends to make employees resentful in the long -term. Either it’s managing remote teams or in-house, AI-based technologies let you manage your team’s work from afar.
Even many companies are automating their marketing best practices to get better results and jumping into the pool of on-going trends. Automated solutions help businesses to better understand their customers. They give you complete information on customer data including their behaviors, engagement patterns and buying power and history. All this lets you create custom user experiences and communications.
Robotic process automation (RPA)
RPA is one of the most amazing automation trends. We can see many companies implementing RPA in their daily and routinely processes in 2019. According to research, Robotic process automation is roughly worth $2.1 billion by 2021. RPA is a part of machine learning and AI to be precise. It is helping companies with time-consuming and long tasks, which in return saves time and makes sure that the processes are executed faster than ever before while maintaining consistency.
The RPA is basically a software program and a sequence of commands by the admin, which are executed by Bots based on some defined rules. One of the major benefits that RPA is providing companies is in the reduction of staffing costs and resources. It is basically used to handle rule-based, labor-intensive, complex and repetitive tasks like document processing.
Natural language processing (NLP)
We can see many devices with NLP abilities like that of Amazon Echo et al. They are smart enough to recognize human speech patterns. It is one of the most revolutionary things that AI is the power to speak and listen to and interpret information to make decisions.
NLP is transforming businesses with these 5 incredible examples: Smart assistants such as Apple’s Siri and Amazon’s Alexa and google assistant. Search engines make use of NLP to give us relevant results based on what a human being is looking for or searching for. Predictive text like autocorrect is the wonders of NLP. some more examples may include digital or automated phone calls as well as language translations.
Bonus: Train your employees! If you are planning on automating your practices or incorporating business automation it’s crucial that you gradually train your employees of the new practices accordingly. Make them aware of their roles and what’s expected of them. It will take time but it will be a good investment if you are looking to develop an efficient system. Moreover, always have a back- up plan. Process automation technology sounds amazing but after all, it’s technology and technological systems can have and failures. That is why it’s necessary you have a backup plan. Don’t completely rely on automated processes.
Author Name: Jason Cohen
Bio: I am precisely described as a tech junkie working in content development and marketing for a thriving start-up: Stafftimer App. Literature lover by default. My interests range from politics to social issues, books to tech trends, gadgets and so on.
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