Did you know that 30 million small businesses make up a majority of the US business? No wonder each of them has to offer something innovative to gain a competitive edge. Perhaps one way to innovate is to leverage technology to its best. AT&T Internet plans have already made the cost of Internet affordable. Why not develop some tech-driven solutions to make your small business rise to the surface?
There are so many options when it comes to technology. If you really want to achieve your business goal, you need to pick the right type of technology. Otherwise, it could become a curse to business productivity. Don’t worry, here are a few ways you can use technology for achieving your business goals:
#1: Use Productivity Apps
There are a plethora of apps that can help with time management and organize your workflow. Trello, Asana, Quip are just a few of them to name. Then, we have calendar apps that can also help with business goals. You can use them for scheduling meetings and calls and have some free time at hand to keep everything organized.
#2: Manage Passwords
All businesses are concerned about security. Weak passwords can lead to major security issues. Password managers are now available to help your workforce generate strong passwords and keep all of them organized in one single place.
But that’s not all, you must educate your employees about password management techniques to keep their passwords secure. For instance, they must be advised to change their passwords after every 3 months, avoid using birthdays, name of their children, etc. while setting passwords. These guidelines, when followed properly, can reduce a lot of security threats.
#3: Make the Most out of CRMs
Customer relationship management programs can help manage and organize customer information. CRMs can also help with sales, service operations, marketing, and analyzing customer data. CRM is more than just an address book. It is a solution that will empower your team for building relationships with customers and offer them the best experience. Today, so many affordable CRM software solutions are available. They are affordable and they are very easy to use.
#4: Use Chatbots for Improved Customer Experience
Even if your business is in its growing stage, you must be there for your customers as and when they need you. This is pertinent for building trust especially in today’s realm of eCommerce business. With platforms such as Shopify, you can deliver superb customer satisfaction. It is obvious you can’t be present 24/7 to hear your customers’ concern. However, you can tap on the AI advances by using chatbots to deliver the best customer services. It can also help with customer satisfaction.
Studies say that 80 percent of customers need assistance when shopping online. You can offer them assistance through chatbots. They are particularly designed to ask questions and to understand what’s bothering your customers. It is not just great for retail business but any business in any industry.
#5: Tap on Cloud Solutions
No matter how small your business is, it will thrive through diversification. Even the most contemporary brands out there work with freelancers and remote clients. They develop flexibility and collaboration with cloud services such as Dropbox or Google Drive.
With these collaboration solutions, you can share and access certain documents, make changes, and communicate at the same time. The best thing is it is simple and cost-effective to scale your business with cloud.
#6: Use Time Tracking for Better Productivity
Usually, small business owners have a lot on their plate because they are supposed to wear different hats. They try to become the jack of all traders – marketing expert, account executive, HR manager, social media manager, etc. Even if you are experienced enough, it is hard to fit into all these roles and that too perfectly.
By using time tracking tools, you can get a better insight into allocating the time you have. You can then make the necessary changes in your routine to become more productive. With these tracking tools, you can track the hours of your employees and ensure their productivity.
Bottom Line – Don’t Fluff Yourself with Technology
No doubt automation procedures can make you more productive and bring greater efficiency but only if you use these tools intelligently.
In the desire to automate, don’t fluff yourself with too many technologies. It is great that you went for AT&T Fiber installation and started using some productivity apps. Too much infusion can confuse your team and instead of streamlining the business process, you will end up overwhelming them. Therefore, you need to be thoughtful, intelligent and decisive when making a decision about technology.
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