Advancements of emerging technologies have started transforming our lives by bringing automation and increasing comfort in the way we live and work. The rapid adoption of these technologies in the corporate sector has paved the way for the digital transformation of modern enterprises. Every year, technologies evolve to bring new changes and disrupt businesses.
A few months back, a leading industry analyst and research firm, Gartner has identified the ten most relevant and strategic technology trends for 2020 for modern enterprises. A strategic technology trend can break out the existing state into a broader impact. It can also grow rapidly with a high degree of volatility over the next five years. Gartner has presented these trends at the annual Gartner’s IT Symposium and Xpo.
Gartner has broadly classified these trends into two categories- People-Centric and Smart Spaces. However, Gartner has revealed that virtually all these strategic trends will impact on people and smart spaces at once. Let’s start with people-centric technology trends.
It is a combination of ML (Machine Learning), automation tools, and packaged software to accomplish tasks. It not only refers to the breadth of tools but also incorporates all the steps of automation like discover, analyze, automate, measure, and monitor. The concept of hyper-automation has started gaining popularity with the advent of RPA (Robotic Process Automation). However, merely RPA is not hyper-automation because this concept needs a combination of tools, which support the replication of pieces in the human-intervened tasks.
As per Gartner’s expectation, the user experience will undergo a drastic change by 2028. Emerging trends like AR (Augmented Reality), VR (Virtual Reality), and MR (Mixed Reality) have started replacing the conversational platforms in the digital world. The interactivity of people with different devices is changing over the period. The future is of multisensory and multimodal experience. We will also witness the rise of wearables and users will expect a richer environment with enhanced communication ability.
From the year 2020 onward, it is expected that democratization will be focused on offering more people access to technical expertise including Machine Learning and mobile application development. The democratization also includes access to business domain expertise like a sales process and citizen domain like citizen integrators and the evolution of citizen development. The democratization of data tools, design, and knowledge are also upcoming trends. It is interesting to see how democratization will benefit people and enterprises in 2020.
Transparency and Traceability
In recent times, people are getting more concerned to prevent their personal information and demand more control over them online. On the other hand, organizations find it increasingly difficult to secure and manage personal data. There, transparency and traceability come into the picture. Gartner has predicted that both these attributes are going to cover a range of actions, attitudes, and supporting practices. With this, fair practices and adoption of an ethical approach in using AI as well as other futuristic technologies will remain in focus.
As per Gartner, human augmentation explores the way technology can be used to provide cognitive and physical enhancements in human experience. Gartner expects that physical and cognitive human augmentation will become more prevalent in the coming 10 years. Gartner has also predicted that employees will attempt to exploit and extend personal enhancements over the period to improve their office environment. Both cognitive and physical ways of augmentation will contribute to improving the overall experience of customers and employees.
This trend is largely related to smart spaces. Over the period, the cloud will expand its territory to become a distributed cloud. Gartner has mentioned that it will represent a significant shift from the centralized public cloud services model to a new and diverse cloud computing model.
Just like cloud computing, edge computing will also evolve in the year 2020 and beyond. Edge Computing concept tries to keep the traffic and processing at the local level to reduce latency and make the most of the capabilities of the edge. We will witness the growing importance of robots, drones, and autonomous vehicles across different industry sectors that will increase the prevalence of edge computing.
The blockchain technology is capable to reshape diverse business processes while increasing trust and enhancing the transparency of the business. Apart from reducing transaction times and lowering costs of online transactions, the blockchain technology is now set to make the supply chain more transparent. Gartner’s report has revealed that in the coming years, blockchain will show its strength in identity management.
This is also a major strategic technology trend for 2020 because it is fairly possible that new challenges regarding data security and risks associated with the IoT network will increase. Therefore, it will remain essential for security and risk leaders to emphasize three key areas- Protection of AI-powered systems, Use AI for enhanced security, and Anticipate misuse of AI by hackers or cyber attackers.
Autonomous devices are referred to as physical devices that use AI to automate human functions. We can include robots, drones, and autonomous vehicles in this category. Gartner has forecasted that we will have a paradigm shift from stand-alone intelligent things to a group of collaborative things. It is possible to make them work independently or with some inputs.
The year 2020 is all set to bring great opportunities and challenges based on new technology trends. It is always better to remember that adopting these trends will keep your enterprise competitive in the coming years.
On one hand, these trends will expedite the process of the digital transformation in modern companies, and on the other hand, these trends will enhance comfort, convenience, and automation. A reliable and robust IT solutions provider can help you incorporate these trends in customized mobility solutions.
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