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Top 3 outsourcing destinations in the Balkans




The Balkans are often forgotten despite being a moderately specific region. Balkan countries looked for ways to develop the economy and social aspects as a form of protest against this forgetfulness. Fortunately, they were able to find it! All three of the top Balkan countries saw outsourcing as the key driver of their economies. Western businesses and investors enjoyed the ritzy circumstances, but also the educated population and empty markets, which led to thousands of clients for these Balkan countries. What made that possible? The main reasons are listed below.

Time zone

Since the timezone is only six hours behind the US and two hours behind GMT, the working hours overlap by over five hours. Simply put, current and future tasks can be discussed and solved easily. This is especially pertinent for European businesses because the below-mentioned countries are in the same time zone.


Bulgaria, Albania, and Romania are among the countries with the highest educational standards in the world. This, of course, gives businesses the chance to hire people who can solve even complex problems.

Language and cultural differences

Truth be told, there is none. The lack of language and cultural barriers makes the three countries appealing to American and European businesses. Compared to countries like India or Southeast Asian countries, language is not a problem. The Balkans employ professionals who can speak English, Italian, French, German, Spanish, and Greek.


The heart of the matter. Countries that have joined the European Union in the past decade like Romania and Bulgaria have labor costs 40% lower than in Western Europe. While in countries like Albania, which is waiting to join the European Union, the rate reaches up to 60%.


The first to honor the scene is Albania. Though many people might have never heard of this country, you should be informed that Albania has become the main attraction for businesses that would like to outsource. With a combination of an amazing geographical location, a convenient time zone, low-cost services, and an upcoming economic boom, it’s no wonder. In no time, Albania will join the European Union, strengthening the country’s position both economically and politically.

Country overview

Its tech talent pool is over 35000 and Albania only has a two-hour time difference from GMT. With two major outsourcing centers such as Tirana and Durres and a lot of outsourcing facilities like Climbia BPO, Albania is the fastest-growing country in the Balkans. It has over 15 public universities and more than 25 private universities, all of which have around 160000 annual enrollments annually- factors that affect the working force. Worth pointing out is the fact that statistics have shown that outsourcing contributed 2.1% to the country’s GDP in 2018 and employed 15000 people in the year 2022.


As we already told you, Albania is an influential country when it comes to different types of outsourcing. Romania, on the other hand, is mainly focused on IT outsourcing. In the last years, a lot of prominent global companies have become part of the Romanian outsourcing industry and have invested in call centers and customer care services.
Research companies have published data that showed Romania, which has only 20 million people, was among the top ten countries when it came to IT professionals in the world. This is because there are a few 95000 certified ITs, the overwhelming number of them being web developers. What is worth mentioning is the fact that around 90% of these professionals are quite proficient in foreign languages.

Country Overview

Similar to Albania, Romania has a two-hour difference from Greenwich Mean Time (GMT). The talent pool totals over 100000 and the major centers are found in Bucharest and Timisoara. Romania has 41 technical universities, all of which graduate around 7500 engineers and specialists every single year. Outsourcing in Romania is focused on software development and in 2022 it had a 15% growth rate. IT services in Romania make up 1.9% of the GDP.


Similarly to Romania, outsourcing in Bulgaria is primarily focused on the IT sector. Research has shown that in the last year the demand for IT specialists has nearly doubled. A lot of outsourcing facilities are working with international companies, while the low cost, be it in salaries or rents, have made Bulgaria an attraction for Western Europeans.

Country Overview

Bulgaria has only two hours of difference from GMT, as it shares the same time zone as Albania and Romania. More than 66000 Bulgarians work in the tech industry, and the two main centers are Sofia and Varna. The most popular technologies in Bulgaria are JavaScript, PHP, and .NET. From 2015 to 2020 Bulgaria had 10800 students graduate in software engineering and computer sciences from its 38 institutions. This has made many international companies establish offices in Bulgaria.

Final decision- which is the appropriate country for outsourcing?

Time to recall. Albania, Romania, and Bulgaria are quite the attraction for outsourcing. All three countries have become haunted by international companies because of their low-cost services and premium quality performance. Furthermore, seeing the evolution in this direction, the governments of these countries are promoting outsourcing more and more every day.
Albania is an excellent choice when you need outsourcing at an economical price. If you are more focused on projects with very demanding specifications and higher cost, then choose Romania and Bulgaria.
However, our thoughts are that Albania tops the two other countries, not only because of its affordable prices but because it gives every business, be it small or big, a chance to use outsourcing as a way to shine. Our advice is to google “Best BPOs in Albania” and we are sure you will agree with us. And if you want a quicker solution, let us tell you the name of the biggest business process outsourcing company in Albania, named Climbia BPO. Climbia BPO remains one of the most popular facilities in Albania due to its high-end quality, low prices, and invaluable solutions.